Containment & investigation
We secure access, preserve evidence and trace how the attacker got in before cleaning anything.
- Forensic backup of the infected site
- Password and key rotation
- Log and file-change review
Maybe customers are telling you your site sends them to gambling or scam pages. Maybe Google shows strange listings for your domain, or your host has suspended the account. Or maybe nothing has happened yet, but you know the site hasn't been updated in a long time.
Either way, a compromised website damages trust quickly, and cleaning only the visible symptoms usually means the attacker is back within days.
We secure access, preserve evidence and trace how the attacker got in before cleaning anything.
We remove injected code, spam pages and hidden backdoors from files and the database.
We close the hole the attacker used and make the site a much harder target.
We request reviews to lift warnings and explain what happened and what changed.
The detail
If your site has been hacked, is redirecting visitors to spam, or is showing a Google warning, our website security and malware removal service in Kenya cleans it, closes the hole the attacker used, and gets the warnings lifted. If it hasn't been hacked yet, we harden it so it becomes a much harder target. We work with Nairobi businesses, schools, NGOs and online stores running WordPress, WooCommerce, other CMS platforms and custom PHP sites.
Malicious code is often written to hide from logged-in administrators, so "it looks fine to me" doesn't mean the site is clean.
We take a full backup of the infected site for investigation, change every password connected to it (hosting, SFTP, database, CMS admins and any linked email accounts), and put the site into maintenance mode if it is actively harming visitors.
Cleaning without finding the cause just invites reinfection. We review server logs, recently modified files, outdated plugins and themes, weak or shared credentials, and nulled (pirated) premium plugins, which are a frequent source of hidden backdoors.
We replace core, theme and plugin files with clean copies from official sources, then inspect uploads, configuration files, .htaccess rules and the database for injected code, spam links, rogue admin accounts and malicious scheduled tasks. Backdoors are removed, not just the visible symptoms.
We patch or replace the vulnerable component, update everything, enforce strong passwords and two-factor authentication for admins, set correct file permissions, disable file editing from the dashboard, and add a web application firewall and file-change monitoring.
Once the site is clean, we request a review in Google Search Console, remove spam URLs from search results where needed, and follow up with your host and any blocklists. We also check whether your domain's email reputation was damaged by spam sent from the server.
Most website compromises trace back to a handful of causes: outdated software, weak or reused passwords, pirated themes and plugins, and old, forgotten installs sitting in a subfolder of the same hosting account. Prevention costs far less than cleanup, which is why we recommend pairing security with ongoing WordPress maintenance. For a broader overview of good habits, read our guide on how to secure your business website.
If your site handles personal data, such as customer orders, payment confirmations, student records or donor details, security is also a compliance matter. Kenya's Data Protection Act requires organizations to protect personal data with appropriate safeguards, and a breach may need to be reported to the Office of the Data Protection Commissioner and the people affected.
Restoring an old backup and moving on. If the vulnerability is still there, the attacker walks straight back in, and the backup may already contain the backdoor.
Deleting only what you can see. Removing a spam page while leaving the code that created it guarantees a repeat.
Assuming a security plugin means you're protected. Scanners detect known problems; they don't fix the weakness that let the attacker in, and they can miss custom malware.
Waiting. The longer malware runs, the more likely your domain lands on blocklists, your search listings fill with spam and your emails start going to junk folders.
Ask whether they investigate the entry point or only scan and delete, whether they handle Search Console reviews and host reinstatement, and what they do if the infection returns. A good provider explains what happened in plain language, not just "fixed".
If your site is hacked right now, contact our team and tell us what you're seeing. If you want to harden your site before anything goes wrong, book a discovery call and we'll review your current website security setup.
FAQ
Can't find your answer? Ask our team — we reply within one business day.
It depends on how widespread the infection is, the platform and size of the site, whether backups exist, and how much hardening and warning removal is needed. A single-site infection on a small WordPress install is simpler than a compromised hosting account with several sites. We assess the site and quote before starting work.
We prioritize active infections and start with containment as soon as we have access. Many cleanups are completed within a few days, but complex infections across multiple sites take longer. Lifting Google warnings depends on Google's review, which happens after we submit the cleaned site through Search Console.
Usually because the entry point was never closed. Deleting infected files without removing hidden backdoors, patching the vulnerable plugin or changing compromised passwords lets the attacker walk straight back in. Pirated themes and plugins and forgotten old installs on the same hosting account are other common causes of reinfection.
First the site must be fully cleaned, including backdoors and spam pages. Then you request a review through the Security Issues report in Google Search Console, explaining what was fixed. Google reviews the site and removes the warning once it confirms the problem is resolved. We handle this process for you.
We work to preserve your legitimate content, orders and settings. We take a full backup before touching anything, replace only compromised files with clean versions, and remove injected code from the database rather than wiping it. Where content itself was altered, we restore it from a clean source where one exists.
Yes, and it is far cheaper than a cleanup. We review your software versions, plugins, user accounts, passwords, hosting setup and backups, then harden the site with updates, two-factor authentication, firewall rules and monitoring. Ongoing maintenance keeps those protections current.
We collaborate as your digital teammates, not just outsourced vendors. No tech jargon to confuse you—just transparent milestones, flawless execution, and a platform built to scale.
We don't guess. We get to the absolute root of your business objectives, target audience, and brand energy before we write a single line of code.
We craft high-end wireframes and intuitive interfaces. You get to see the exact blueprint and visual identity of your project, ensuring it feels flawlessly "you."
This is where the stylish nerds take over. We build your platform using clean, mobile-first custom code, rigorous QA testing, and bank-grade security protocols.
Go live with absolute confidence. We deploy your digital engine to the world, providing a seamless hand-off, backend training, and ongoing performance monitoring.
We don’t build generic templates; we engineer digital assets that scale. Explore our latest projects across custom web architecture, e-commerce, and high-end brand strategy.
Why Venda for security & malware removal
We don't just run a scanner and delete flagged files. We find how the attacker got in and close that route, so the cleanup lasts. Because we build and maintain websites daily, we can repair broken functionality after a hack and harden the site without breaking your checkout or forms. You get a clear explanation of what happened, written for business owners.
Have a look at what our clients have said about our web design agency in Kenya
Everything you need to know before we start working together.
Never. We build custom front-end interfaces and CMS architectures from scratch. Most agencies buy a $50 theme, slap your logo on it, and call it a day—resulting in slow, bloated, and easily hacked websites. We engineer scalable, secure platforms tailored exactly to your brand and operational needs.
We don't offer generic "packages" because we don't build generic websites. Costs depend entirely on the complexity of the build—a custom 5-page corporate site requires a different architecture than a multi-vendor e-commerce platform. After our initial discovery call, we provide a transparent, itemized proposal so you know exactly what you are paying for.
For a custom corporate website or brand identity project, our standard turnaround is 4 to 6 weeks. For complex custom portals, Learning Management Systems (LMS), or heavy e-commerce builds with custom API integrations, expect an 8 to 12-week timeline. We map out strict delivery milestones before we begin.
Yes. We don't use clunky manual "Paybill instructions" pages. We build seamless Lipa na M-Pesa STK push integrations (along with Pesapal, Stripe, and PayPal) so your customers can complete transactions instantly without ever leaving your checkout page.
You do. 100%. Once the final invoice is settled, we hand over full administrator access, source files, and asset libraries. We don't hold our clients' digital properties hostage to force them into paying ongoing fees.
Absolutely. While you have the power to update your own content, maintaining the server, updating security patches, and monitoring uptime requires technical expertise. We offer dedicated, monthly maintenance retainers so your site remains lightning-fast and bulletproof long after launch.
No honest agency can guarantee a #1 spot due to Google's constantly changing algorithms. What we do guarantee is best-in-class technical SEO execution, clean code, lightning-fast load times, and data-driven keyword strategies that consistently push our clients to the top of their industries over a 3 to 6-month period.
